I’ve shopped online like for the last 6+years?! and never ever felt cheated or disappointed with recent disasters. If you don’t know I’m always active on Instagram and any bookish merch launches in India, I always make a point to give it a try.
India doesn’t have bookish candle shops , the only source for them is via book boxes or Etsy shops. While Book boxes outsource them from global shops, buying directly from the Etsy or individual’s shop online does burn a huge hole in your pockets, because of the enormous shipping.
So when this particular candle shop opened up on Instagram, people went gaga over it and the labels were all so cool and tins looked pretty much like the ones we drool over on Instagram. I joined the part a lil bit late, after seeing other Indian bookstagrammer’s reactions and reviews. Call me skeptical
So i ordered just one.. one candle from this “shop”. I think I placed the order towards the end of May?! There was frequent story updates that the postal service is down, the individual was sick, was busy etc etc all reasons pointing towards delay of sending the package.
But at the same time, the ‘reps’ posted pictures of new labels, new products from the shop which only made me more angry. After several followups and apologies, i finally got it sometime in July. I liked how the candle looked but never tried burning it 😛
I resolved not to buy anymore but when do I ever learn my lessons. I ordered two ‘limited edition’ candles this time and its been more than a month and a half, and i’m still waiting for them to show up.
This time the story goes like.. It was already shipped but to my old address and when i checked at the old place, the security swears that I did not receive any mail. I wasn’t even notified when the order was shipped. No tracking ids.
If you want to thrive in your business, make your customers happy. I hate giving bad reviews, but in this case, I heard similar complaints from other Indian bookstagrammers and I just can’t keep quiet.
I heard that the candle store is now launching their own subscription box. Nope, not ordering , not even giving a try.